Conflicts in the workplaceConflict is caused when parties disagree on a very important subject. On the surface we may think that regardless of the subject matter every conflict is the same; sides stand opposed to each other and damage is done to everyone. All parties have their reasons and motivation for taking a stand, embedded in these reasons and motivations are their emotions and feelings. This is a highly subjective and very personalised area; these emotions and feelings drive conscious and unconscious motivations. This is where the essence of the dispute lies.
When disagreements develop into conflicts stress is rampant, the stress response has been triggered and stress is doing the ultimate damage to relationships and companies.
The Conflict Mediation ProcessAs mediators, our role is to help both parties find common ground by de-escalating emotions while guiding and supporting both parties towards conflict resolution. We help by:
- Developing effective communications.
- Building consensus between parties.
- Seeking out blind spots.
- Interpreting concerns.
- Supervising the exchange of information.
- Framing and defining problem areas.