Mediation is a voluntary process which can only take place when both parties agree; parties participate of their own free will. The mediator is a neutral third party who assists both parties towards a resolution; the mediator does not take sides or judge. The mediation process is confidential, flexible, private and conducted without prejudice to any legal proceedings. Details of discussions cannot be disclosed or used outside the mediation location, or in a court hearing. The mediation process is non-binding unless an agreement is reached.
Mediation process can be used to settle disputes in a range of situations such as: • Workplace disputes • Consumer disputes • Contract disputes • Family disputes • Neighbourhood disputes. Sometimes it is not just a question of advising, educating and training; sometimes it is also necessary to address current conflicts. When conflicts need to be addressed our impartial mediators can help by being neutral buffers while guiding management and staff members to practical and lasting solutions.